Customer Service Representative (CSR) - Premium Client Support Role in Bali

Join Valeros Velasco Business Solutions as a Customer Service Representative (CSR) in the heart of Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. This is your opportunity to deliver exceptional customer service while working in one of Bali’s most sought-after areas. Our company is dedicated to providing top-tier business solutions, and we’re looking for a CSR who can handle our premium clients with the same level of care and attention they deserve.

As a Customer Service Representative, you’ll be the first point of contact for our high-value clients, ensuring their needs are met with professionalism and efficiency. You’ll use tools like Zendesk and Salesforce to manage customer interactions, and your ability to resolve issues quickly and effectively will be crucial to our success.

This role offers a competitive salary and a chance to grow within a company that values its people. If you’re passionate about customer service and ready to make a difference in a dynamic environment, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Handle incoming and outgoing customer calls, emails, and chats with a focus on resolving issues efficiently.
• Use CRM systems like Zendesk and Salesforce to track and manage customer interactions.
• Provide exceptional customer service by addressing client concerns and ensuring their satisfaction.
• Collaborate with the sales and support teams to escalate complex issues when necessary.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Stay updated on company policies and procedures to ensure consistent service delivery.
• Assist in training new hires on customer service best practices.
• Participate in team meetings and contribute to improving customer service processes.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a business or corporate environment.
• Proven ability to handle high-volume customer interactions with a focus on resolution.
• Strong communication skills, both written and verbal, in Indonesian and English.
• Experience with CRM systems like Zendesk or Salesforce is a plus.
• Familiarity with basic business operations and terminology.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Willingness to travel to different locations in Bali as needed.
• Certification in customer service or related fields is a bonus.

🛠️ Keahlian

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